Terms and Conditions / Moto Istra Motorcycle Tours

General Terms & Conditions define more closely conditions and rules governing the direct or indirect usage of all our services made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website motoistra.com, (hereinafter referred to as: „MotoIstra.com“), or any of our applications and/or by completing a reservation, implies that you have become acquainted with and that you have expressed your consent to these terms of use and other relevant rules (including the privacy statement). Should you disagree with the stated terms and conditions, you are kindly requested not to use this website.

General

MotoIstra.com represents a basis for mototourism, cultura, sports and tourist activities - programmes with the aim of uniting them into an offer. Through the website we ( MotoIstra.com with our affiliate (activity provider) Partners ) provide an online platform through which our Partners provide all types of Activities - Programs, and through which visitors to the website can make such reservations.

By making a reservation through MotoIstra.com, you enter into a direct (legally binding) contractual relationship with the activity provider Partner at which you book. From the point at which you make your reservation, we act solely as an intermediary between you - the final user (hereinafter referred to as: “the Client”) and the Partner as the provider, transmitting the details of your reservation to the relevant Partner and sending you a confirmation email for and on behalf of the activity provider.

When rendering our services, the information that we disclose is based on the information provided to us by Partners. As such, the Partners are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although, we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information.

Each Partner remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any activities made available.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

Prices & Taxes

The prices on our site are highly competitive. All prices on the MotoIstra.com website are per activity and are displayed including VAT tax and all other taxes (subject to change of such taxes), unless stated differently on our website or in the confirmation email. Sometimes cheaper rates are available on our website for a specific reason (early booking, last minute) however, these rates made by Partners may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check each activity and rate details thoroughly for any such conditions prior to making your reservation.

Privacy

MotoIstra.com uses high ethical standards and respects your privacy. We will not disclose your personal information to third parties without your consent. However, we reserve the right to disclose your personal information to our trusted agents and representatives who have access to this information with our permission and who need to know or have access to this information to perform our service (including customer services and internal (audit/compliance) investigation) to and for the benefit of you. Please have a look at our Privacy Statement for further information.

Restrictions

Services offered at the website MotoIstra.com can be bought with the voucher by persons of full age only. If the intended user of the service bought is a person under the age of 18, an explicit written parental or guardian consent is required for using it. The said consent has to be presented to the Partner at the location where the programme takes place.

Reservation & Correspondence

By completing a booking, you agree to receive an email which we may send you shortly prior to your arrival date, giving you information on your activity and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking and activity, and an email which we may send to you promptly after your stay inviting you to complete our guest review form. Other than the email correspondence confirming your booking, relevant booking modifications or cancellation emails, including reminder emails in instances where you have not finalized a booking, communications initiated from us or the Partner regarding your booking, guest review invitations, and the emails for which you may have actively opted in, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence, unless you specifically agree otherwise.

Upon activity reservation payment, the voucher coupon containing all necessary details and information will be sent to the Client through electronic mail. All that remains to be done is to come to the mere programme location with that voucher.

Credit / Debit card transactions

MotoIstra.com makes all reasonable efforts to ensure that card transactions are secure. That's why we use PayPal as a world's leading payment provider. However, if unauthorised charges appear on the credit /debit card (statement) you have used on MotoIstra.com at any time during or after you have made your reservation, conducted your transaction, or disclosed your credit / debit card details on the website, MotoIstra.com shall not be liable or responsible in any way in respect of any damage or loss of whatever nature, suffered by you arising from or in any way connected with the use, transaction or disclosure of the card details.

Cancellation

By making a reservation with an Partner, you accept and agree to the relevant cancellation policy of that Partner, and to any additional (delivery) terms and conditions of the Partner that may apply to your reservation or during your activity, including for services rendered and/or products offered by the Partner (the delivery terms and conditions of an Partner can be obtained with the relevant Partner).

The general cancellation policy of each Partner is made available on our website on the activity information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the activity details thoroughly for any such conditions prior to making your reservation.

If you would like to review, adjust or cancel your reservation, please refer to the Partner's information in the email. Please note that you may be charged for your cancellation in accordance with the Partner’s Cancellation policy. We recommend that you read the Partner's cancellation policy carefully prior to making your reservation.

Safety measures

In the course of using services bought with the voucher, the Client is obliged to observe all instructions given by the empowered persons and to use all envisaged protective equipment. The Client bears the sole responsibility for not observing the binding instructions, that is, for not using the envisaged protective equipment.

We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

The company GAMBO L.L.C. does neither own nor possess any product/service offered by it, nor is in any way liable for any kind of damage occurring in the course of using the service bought with the voucher. The Client is obliged to submit all relevant claims directly to the Partner should any damage occur.

Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on your activity.

Passports and visas

You are recommended to check the up to date position on visa, passport and health requirements, with the Supplier(s) concerned, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.

Termination

In the event of force majeure, for which neither the Client nor the Partner are to assume responsibility (be it, for example, either storm, earthquake, fire or any other similar natural disaster), and when it is not possible to use the service, the Client is entitled either to use the said service as soon as it will be available again or to receive the entire prepaid amount for that service.

Guest Reviews

The default setting of the ranking of the activities on our website is "Recommended" (or any similar wording) (the "Guest Reviews''). Please note that the Guest Review is created through a fully automated ranking system (algorithm) and is based on multiple criteria.

The completed guest review may be uploaded onto the relevant activity information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the activity. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.

Disclamer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

Advertising

MotoIstra.com is in part intended for advertising and advertisers themselves are solely responsible for truthfulness and completeness of advertising copies and for their observing the valid legislation of the Republic of Croatia.

Advertising a certain product, service or company at MotoIstra.com does not necessirly involve recommending the same product, service or company. Advertising or rather marketing messages are clearly separated from editorial content of MotoIstra.com and advertisers cannot exert influence on the content of the website.

Intellectual Property

Every photograph, text, trademark or similar contained in MotoIstra.com is either owned by the company GAMBO L.L.C. or used in line with the permission of the copyright owner and as such protected by law. Any part of MotoIstra.com may be copied to a personal computer solely for personal uses. It is forbidden to distribute, copy, transmit, link or pursue any similar activity involving any part of this website for commercial or any other purpose without the explicit written permission of the company GAMBO L.L.C. Any such action contrary to the said ban shall fall under criminal and civil liability.

About Us

MotoIstra.com has its headquarters in Pula, Croatia and has various subsidiaries. The subsidiaries only provide an internal supporting role to and for the benefit of MotoIstra.com. The subsidiaries do not have any power or authority to render the service, to represent MotoIstra.com or to enter into any contract in the name of, for or on behalf of MotoIstra.com. The subsidiaries do not operate and are not authorized to act as any form of process or service agent of MotoIstra.com. MotoIstra.com does not accept nor assume any domicile at any place, location or office in the world (also not at the office of its subsidiaries), other than its registered office in Pula.